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How to Build a Successful Virtual Assistant Business
Second Edition

How to Build a Successful Virtual Assistant BusinessWritten by Janice Byer and Elayne Whitfield-Parr, this NEW book includes information and tips to help aspiring and established VAs with every aspect of starting and building a Virtual Assistant business.

From naming your business, to upgrading your skills, to expanding your business, we have put together everything you need to know based on our combined years in this industry and the input of successful VAs worldwide.

Read more and order your copy today!

Business Building Ebooks

Titles include:

  • How To Respond to RFPs
  • Easy to Understand & Implement Search Engine Optimization Techniques
  • How to Set-Up & Start Your First Blog
  • and many more.

See our Ebooks

Small Business & Web Design Blog

 Since 1999, we have been publishing Virtual Tidbits filled with articles, links, tips and resources to help small business professionals.
Now these articles and more are archived on our blog.

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You Are What You Communicate!
By Janice D. Byer, CCVA, MVA
Docu-Type Administrative & Web Design Services

Marketing is an integral part to any business. How you get the word out about your product or service can have a tremendous impact on the success of your business. Just throwing together a business card or brochure to hand out, or a quick website is not enough. You need a marketing strategy.

Your marketing strategy is all about communication. How you communicate your message will have an effect on how you are perceived in the minds of your customers. Having a clear idea of what drives your customer to buy can help you to communicate to them why they should buy your product or service.

So how do you go about making sure that you are saying the right thing and that your potential customer will keep you in mind?

1. Determine the objective of your marketing material. What do you want to accomplish with this piece of advertising? Do you want your client to call you for further information, do you want them to cash in a coupon or to bookmark your website for future reference?

2. Decide who will be your target market. Are you trying to sell to a large corporation or to the mother of small children? 'Who' is going to buy from you is 'who' you need to focus your message on.

3. Compose a positioning statement. In a single sentence convey exactly how you want your customer to perceive you, something that will stick in their mind. (ie. "We specialize in word processing.....")

4. Now, add a primary benefit to that sentence. (ie. " you can get experienced help when you are short staffed or overloaded...")

5. And then, throw in a supporting benefit. (ie. "...saving you time and money on your staffing needs.")

6. Now, work with this sentence to get your main message across. If you only had space for one message, what would it be?

7. Add any other supporting messages that will convey the benefits of having your product or service. (ie. "No need to provide equipment. We do everything in our office.")

8. Give your customer an opportunity to provide a desired response. How do you want them to react to your communication? (ie. "Wow, this is a great product that will save me money" or "I could really use this service to get a handle on things.")

9. Make sure to project the right tone in your communication. Use a number of adjectives to describe your product or service, expressing how you want to be regarded. (ie. professional, innovative, exciting, friendly, newsworthy, etc.)

10. Last, but not least, consider how you are going to execute your message. Does it fit best on a 3-fold brochure and what kind of paper do you want to use? Do you need a tear-off coupon on it? Does your message fit best on one page of a website or several pages? How are you going to turn your marketing strategy into hard copy or virtual copy?

All in all, you are designing and executing your marketing strategy to attract potential clients. Always have them in mind when putting ideas down on paper or on the web. What you think is appealing may not be appealing to your customer. Ensure that your message will catch their eye and impress upon them that your product or service can make their lives so much easier in more ways than one.... and better than your competitor!

Janice Byer, owner of Docu-Type Administrative & Web Design Services, provides professional, creative and affordable virtual office assistance and small business website design. She is a Certified Canadian Virtual Assistant (CCVA) and Master Virtual Assistant (MVA). She is also the author of Surfin' The Net - Docu-Type's Virtual Collection of Links, which is filled with the secrets of her success. Visit her website for more information and to get your copy.


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