You Are What You Communicate!
                      By Janice D. Byer, CCVA, MVA
                      Docu-Type Administrative & Web Design Services 
                    
                  Marketing is an integral part to any business. How you get the word
                    out about your product or service can have a tremendous impact on the
                    success of your business. Just throwing together a business card or
                    brochure to hand out, or a quick website is not enough. You need a
                    marketing strategy.
                  
Your marketing strategy is all about communication. How you
                    communicate your message will have an effect on how you are perceived
                    in the minds of your customers. Having a clear idea of what drives
                    your customer to buy can help you to communicate to them why they
                    should buy your product or service.
                  
So how do you go about making sure that you are saying the right
                    thing and that your potential customer will keep you in mind?
                  
1. Determine the objective of your marketing
                    material. What do you want to accomplish with this piece of
                    advertising? Do you want your client to call you for further
                    information, do you want them to cash in a coupon or to bookmark your
                    website for future reference?
                  
2. Decide who will be your target market. Are you
                    trying to sell to a large corporation or to the mother of small
                    children? 'Who' is going to buy from you is 'who' you need to focus
                    your message on.
                  
3. Compose a positioning statement. In a single
                    sentence convey exactly how you want your customer to perceive you,
                    something that will stick in their mind. (ie. "We specialize in
                    word processing.....")
                  
4. Now, add a primary benefit to that sentence. (ie.
                    "...so you can get experienced help when you are short staffed or
                    overloaded...")
                  
5. And then, throw in a supporting benefit. (ie.
                    "...saving you time and money on your staffing needs.")
                  
6. Now, work with this sentence to get your main message across. If you only had space for one message, what would it be?
                  
7. Add any other supporting messages that will
                    convey the benefits of having your product or service. (ie. "No
                    need to provide equipment. We do everything in our office.")
                  
8. Give your customer an opportunity to provide a desired
                    response. How do you want them to react to your
                    communication? (ie. "Wow, this is a great product that will save
                    me money" or "I could really use this service to get a
                    handle on things.")
                  
9. Make sure to project the right tone in your
                    communication. Use a number of adjectives to describe your product or
                    service, expressing how you want to be regarded. (ie. professional,
                    innovative, exciting, friendly, newsworthy, etc.)
                  
10. Last, but not least, consider how you are going to execute
                    your message. Does it fit best on a 3-fold brochure and what
                    kind of paper do you want to use? Do you need a tear-off coupon on it?
                    Does your message fit best on one page of a website or several pages?
                    How are you going to turn your marketing strategy into hard copy or
                    virtual copy?
                  
All in all, you are designing and executing your marketing strategy
                    to attract potential clients. Always have them in mind when putting
                    ideas down on paper or on the web. What you think is appealing may not
                    be appealing to your customer. Ensure that your message will catch
                    their eye and impress upon them that your product or service can make
                    their lives so much easier in more ways than one.... and better than
                    your competitor!